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Account Password & Deletion Guide

A guide to password information and account deletion.

Written by Jennifer Fairchild

Managing your account should be simple and straightforward. This guide answers common questions to help you navigate your profile settings easily.

Password Information

Change Password

If you're still logged in to the Avanlee App:

  1. Click Your Profile or Account Settings in the upper right-hand corner of the home page.

  2. Under the blue Save button, find your Account Actions, click Change Password.

  3. Enter old password.

  4. Enter new password.

  5. Confirm your new password.

Forgot Password

We never want you locked out of your account, so resetting your password is quick and easy:

  1. Click Forgot Password (bottom of the login page).

  2. Enter the email address associated with Avanlee Account.

  3. Go to email, find the email titled Avanlee Password Reset Code.

  4. Copy and paste the code into verification page on Avanlee App.

  5. Create new password.

  6. Click Complete.

  7. Sign back into your Avanlee Account.

Important: Don't tap Create New Account to get back in. That button erases all app data and resets the app, and it won't restore access to your existing account.

Why Was I Prompted to Reset My Password?

If the app sends you straight into a password reset when you try to log in, it's because your password appeared in a known data breach. You didn't do anything wrong. You don't need to find Forgot Password. Just follow the prompts.


What if I Forgot my Email Address?

For now, give us a shout at [email protected]. We’re happy to help get you back up and running.

Delete Account

Please note: Deleting your account is permanent and can't be undone.

To delete your Avanlee App account:

  1. Click on Your Profile or Account Settings (top right corner of homepage).

  2. Below the blue Save button, click Delete Account.

  3. Follow the instructions.

The process requires a confirmation by typing the associated email address (registered accounts) or the word DELETE (temporary accounts). After confirmation, click Delete Account.

Delete App Store or Google Play Subscription

If have a subscription through the Apple or Google app store, deleting your account does not cancel it. Therefore, cancel it separately in the App Store or Google Play, or you may continue to be billed.

Data Recovery

After following the steps above to permanently delete account, all data associated with your Avanlee account is unrecoverable.

We will not be able to reinstate your data if you would like to get your account back, and you’ll need to create a new account.

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